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Customer Service
 
CUSTOMER SERVICE

  

   

 

We accept payment via PayPal, Visa, American Express, Discover and MasterCard

directly through this secure website (hosted by Yahoo). Your information is fully protected.

We will only ship to a confirmed address on record with PayPal or your Credit or

Debit Card issuing bank.

If you require us to ship to an address other than the billing address on record with the bank,

you may be able to add an alternate shipping address to your account by contacting your

bank by phone.

Most banks and credit card companies will gladly add an alternate ship to address to your

record which will allow us to accept payment and ship to an address that is more convenient

for you such as your work address.

We will also accept payment via Postal Money Order in US dollars,

issued by the United States Postal Service.

  

State Sales Tax:.

We are located in Southern California, USA.

All orders shipped outside California are exempt from paying Sales Tax.

Orders shipped to any address within the state of California will be charged 8.00% sales tax.


Shipping:



We ship via Fedex Ground / Home Delivery with insurance (within the Continental Lower
48 United States).

Additional shipping & handling charges will apply to all destinations outside the continental

United States including those to APO/FPO military addresses, US possessions, Alaska, Hawaii,

Puerto Rico etc.and to all international addresses as well. We will need to know your postal code

to quote you shipping charges.

All deliveries will require direct or indirect signature - no exceptions.

Customers will be emailed directly from FedEx with tracking numbers after item (s) is shipped out.

 


Wheel & Tire Fitment Guarantee:      

Our online catalog includes partial lists of vehicle applications and we guarantee proper

fitment on the vehicles shown in such lists (stock vehicles that have not been modified in regards

to body panels, wheel studs, suspension and brake components).

Buyers are welcome to inquire about suitability of our products for installation on modified vehicles

or vehicles not mentioned in our listings.

We will make every effort to recommend proper wheel/tires/lugs or bolts for your custom application.

We may or may not guarantee a custom application. (Please email us prior  to ordering).

Our guaranteed fitment policy will provide full and free replacement of wheels/tires (fitment wise)

if improperly selected/shipped by us (provided that the parts to be replaced are in perfect, original, 

brand new and saleable condition, in its original packaging (wheels sold without tires cannot have

had tires mounted on them and wheels sold by us with tires mounted on them cannot have had

been driven on and tires must still have the manufacturer's labels on them).


Warranty:       

All products we sell are warranted by their respective manufacturers, typically one year on the

finish and lifetime structural for wheels (unless noted otherwise in the item page) and limited

manufacturers warranty for tires.

Warranty claims exclude all freight costs and coverage is limited to product repair, replacement

or store credit. If you have any questions regarding the warranty please contact us.


   

Return / Refund Policy:
Seller represents that all items offered for sale are brand new, first quality, unblemished, structurally and cosmetically sound, 
suitable for the intended application as stated in the item description and come with full Manufacturer's warranty.
Manufacturer's warranty claims cover the product itself and do not include freight cost.

If buyer initially receives a wrong or defective item we will gladly replace it with correct parts free of charge to buyer including shipping cost.

If received item is damaged, buyer   is required to inform us within 3 days after received so we may submit an insurance claim with the carrier
(damaged items will be replaced free of any charges including freight).

In case buyer order wrong item by mistake (including item that was not described to fit its stock or custom application or if item does not fit
buyer's application due to buyer's vehicle    not be covered by our Limited Fitment Guarantee Policy) or if buyer just decides not to keep item
for any reason including buyer's remorse, buyer is required to send back item to seller and cover the return shipping cost. 

Returned item must arrive in the exact original condition as received (including any applicable accessories such as center caps, lug nuts, 
valve stems, sockets, TPMS sensors) and    repackaged exactly in the same way as it was received including applicable packaging materials
such as plastic bags, protective foam, cardboard and double boxes among other packaging materials). 

After item is returned and inspected by seller and found to be in the original new and saleable condition, without any dings, dents, scuff marks
and without missing parts or accessories, buyer will receive a partial cash refund via Paypal for the purchase price of the item excluding a
10% restocking fee 
plus the return shipping cost.
(Wheels sold without tires can only be returned if tires had not be mounted on them and wheel and tire assemblies or tires by themselves can
only be returned if not driven on and when still having the original manufacturer's label applied onto them).

Returned parts not fully meeting the conditions as referenced above will not qualify for any cash refund or replacement and will be made available
for buyer's pickup within a period of 30 days after which unclaimed returned items will be discarded and no credit will be issued to buyer). 

(For the net cash refund to buyer, seller will deduct a 10% restocking fee plus the applicable return shipping cost using FedEx's published Ground shipping rates).      
   

 

Custom Wheels Market is a division of Top Products International, Inc.

(Established since 1990 in Southern California) and we are proud members of the

Better Business Bureau, striving for full customer satisfaction.

 

Click here to see our instant BBB report

 


Custom Wheels Market has also been selling on eBay Motors
since 2004 with outstanding positive feedback ratings.

eBay