Customer Service

  

      

  

   We accept payment via PayPal, Visa, American Express, Discover and MasterCard

   directly through this secure website (hosted by Yahoo). Your information is fully protected.

   We will only ship to a confirmed address on record with PayPal or your Credit or

   Debit Card issuing bank.

   If you require us to ship to an address other than the billing address on record with the bank,

   you may be able to add an alternate shipping address to your account by contacting your

   bank by phone.

   Most banks and credit card companies will gladly add an alternate ship to address to your

   record which will allow us to accept payment and ship to an address that is more convenient

   for you such as your work address.

   We will also accept payment via Postal Money Order in US dollars,

   issued by the United States Postal Service.

  

   State Sales Tax:.

   We are located in Southern California, USA.

   All orders shipped outside California are exempt from paying Sales Tax.

   Orders shipped to any address within the state of California will be charged 7.75% sales tax.

   Shipping:

  

  We ship via Fedex Ground / Home Delivery with insurance (within the Continental Lower
   48 United States).

   Additional shipping & handling charges will apply to all destinations outside the continental

   United States including those to APO/FPO military addresses, US possessions, Alaska, Hawaii,

   Puerto Rico etc.and to all international addresses as well. We will need to know your postal code

   to quote you shipping charges.

   All deliveries will require direct or indirect signature - no exceptions.

   Customers will be emailed directly from FedEx with tracking numbers after item (s) is shipped out.

 

   Wheel & Tire Fitment Guarantee:      

   Our online catalog includes partial lists of vehicle applications and we guarantee proper

   fitment on the vehicles shown in such lists (stock vehicles that have not been modified in regards

   to body panels, wheel studs, suspension and brake components).

   Buyers are welcome to inquire about suitability of our products for installation on modified vehicles

   or vehicles not mentioned in our listings.

   We will make every effort to recommend proper wheel/tires/lugs or bolts for your custom application.

   We may or may not guarantee a custom application. (Please email us prior  to ordering).

   Our guaranteed fitment policy will provide full and free replacement of wheels/tires (fitment wise)

   if improperly selected/shipped by us (provided that the parts to be replaced are in perfect, original, 

   brand new and saleable condition, in its original packaging (wheels sold without tires cannot have

   had tires mounted on them and wheels sold by us with tires mounted on them cannot have had

   been driven on and tires must still have the manufacturer's labels on them).

 

 

   Warranty:       

   All products we sell are warranted by their respective manufacturers, typically one year on the

   finish and lifetime structural for wheels (unless noted otherwise in the item page) and limited

   manufacturers warranty for tires.

   Warranty claims exclude all freight costs and coverage is limited to product repair, replacement

   or store credit. If you have any questions regarding the warranty please contact us.

 

         

   We offer a 30-day hassle-free - No questions asked Return Policy

   If you are not satisfied with your purchase for any reason, you may contact us within 30 days

   after you receive your order and we will assign you a RGA (Return Goods Authorization) number.

   Item (s) must returned in perfect original condition (unused, complete with center caps and lug

   nuts or bolts - if applicable) including complete packaging.

   Free shipping offer does not apply to items returned for credit or for warranty claims.

   Returned wheels or tires will be charged a flat fee of $39.00 per wheel or tire to cover shipping

   & handling cost both ways (from seller to buyer and back to seller) and we will send the carrier

   of our choice (usually FedEx) to pick up item (s) from customer's address and return to us.

   Credit will be given to buyer in the same method of payment received and only and after item (s)

   is received and inspected in our warehouse and found to be in perfect condition with complete

   original packaging.

   Credit / refund will exclude shipping and handling at the rate of $39.00 per each item

   as described above.

 

   Custom Wheels Market is a division of Top Products International, Inc.

   (Established since 1990 in Southern California) and we are proud members of the

   Better Business Bureau, striving for full customer satisfaction.

 

   Click here to see our instant BBB report