 INFO PAGE Payment terms CREDIT CARD AND DEBIT CARD TRANSACTIONS: If you are paying for your order with a credit card, please note that once you enter your credit card information in our secure Order form (safely hosted and processed by Yahoo Merchant Services), the secure and encrypted system will automatically obtain an authorization for us to submit a charge to your bank or credit card company up to the total amount of your purchase. This does not mean that your card is actually charged at that point. We will first examine your order making sure that the product you ordered is suitable for your particular vehicle application and that the items are in stock and ready to ship and only after these steps are taken is when we will submit the pre-authorized charges through the merchant payment system. In no event you will be billed prior from your order being successfully processed and shipped out to you. ACCEPTED CREDIT / DEBIT CARDS: AMEX, DISCOVER, VISA and MASTERCARD: We will gladly accept your credit card or debit card payment provided that your card is issued in the (If your credit card is issued outside these countries we will not be able to process your order - in this case please contact us for other payment options such as Paypal, Western Union or Bank Wire Transfer). We will only ship to a CONFIRMED address on record with your credit / debit card issuing bank (a confirmed address would be your billing address (same address where you receive your credit/debit card statements) or it can also be a secondary (alternate) address that you may have on file with your credit card company or your bank institution. An alternate address is not the same address you have on record for billing purposes but it would be a secondary address that your bank will add to your account information for the sole purpose of mail order transaction / shipping validation. SHIPPING YOUR ORDER TO AN ALTERNATE ADDRESS (other than your Billing address on record with your bank): If you are paying with a credit card and want us to ship your order to an address other than your billing address on record with your Credit card issuing bank, and if you still have not contacted your bank institution to add a secondary address to your account, please do so before you place your order. We verify all shipping addresses with the bank or credit card company before shipping to an alternate address. POSTAL MONEY ORDERS: We will accept payments by Money Order, provided that the money order is purchased/issued by the (We will not accept payment by Cashier Check or Money Order not issued by the US Postal Money Orders must be issued and mailed out to: Custom Wheels Market Grand We will also accept payment through To send us money via Western Union Quick Collect, please go to your nearest or go online to www.westernunion.com and please send a “Quick Collect” payment to: TOP PRODUCTS INTERNATIONAL, INC. CITY CODE: CUSTOMWHEELS (one word) STATE CODE: CA. *Sender’s account number with company: IMPORTANT: Please contact us prior to sending payment so we can assign you a customer and reference numbers for the transaction. SALES TAX:: All orders shipped outside All items shipped to consumers in INSURANCE: Shipping Insurance is INCLUDED at no extra charge. Shipping terms FREE SHIPPING DETAILS:: FREE SHIPPING offer applies to all items shipped within the Continental United States (48 lower states) and does not apply to shipments going to any of the For shipping charges to and also to all other International destinations including * For more details about the Free Shipping offer, please also read our RETURN and WARRANTY policies. ORDERS SHIPPED TO COMMERCIAL OR RESIDENTIAL ADDRESSES IN THE UNITED STATES:: TRANSIT TIME:: We ship by FedEx ground (from Transit time varies from 2 to 5 business days within the lower 48 states. TRACKING:: We email every customer confirming shipping. We also inform the estimated date of delivery (as provided by FedEx). Most orders shipped to a commercial or residential address within the 48 continental United States are sent via FedEx Ground (www.fedex.com) (all packages are insured). DELIIVERIES:: (Signature is required on all deliveries) FedEx makes three consecutive delivery attempts before returning packages to shippers. In case they miss you on the first delivery attempt, the driver should leave a door-tag at your address with FedEx contact information. You may follow instructions as to arrange to pick up the packages at a FedEx ground depot or you may also sign-off on the door-tag authorizing the driver to leave the packages at your front or back door, with a neighbor etc on its next delivery schedule. Deliveries made to business / commercial addresses are made from Monday thru Friday. Deliveries made to residences (home deliveries) are made from Tuesday thru Saturday. Most deliveries are made in the morning, however FedEx also delivers in the afternoon and early evening. ORDERS SHIPPED TO P.O.BOX, (Signature is required on all deliveries) All orders shipped to P.O.Box, APO or FPO (military) (United States Postal Service), with insurance. (Buyers must obtain USPS shipping cost from us prior to ordering, since the free shipping offer only applies to orders shipped within the 48 continental ORDERS SHIPPED TO We may ship your order to CANADIAN IMPORT TAXES AND FEES: There are several fees and taxes associated with shipments of goods to We will only accept orders and ship to Customs duties, GST and provincial taxes (if applicable). * We will not ship to INTERNATIONAL SHIPPING (OTHER THAN We ship to most destinations worldwide via airfreight. We ship through www.baxglobal.com. This is a fast and affordable shipping option to most international destinations. For international shipping quotes please email us providing your ship to address (including City, Country and the name of your nearest major airport). Sales terms GUARANTEED FITMENT POLICY We guarantee proper fitment on stock vehicles that have not been modified in regards to body panels, wheel studs, suspension and brake components. Before we charge your credit card and ship your order, we will make sure that the product you ordered is suitable for your particular application (based on the information supplied by you as to the year and make of your unmodified vehicle). If the product you select is improper for your application, we will contact you to discuss your options or you may cancel your order at no cost or penalties. Buyers are welcome to inquire about suitability of our products for installation on modified vehicles.. We will make every effort to recommend proper wheel/tires/fasteners/spacers/adapters for a custom application. We may or may not guarantee a custom application (please contact us prior to purchasing). Our guaranteed fitment policy will provide full and free replacement of wheels/tires (fitment wise) if improperly selected/shipped by us (provided that the parts to be replaced are in perfect, original, brand new and saleable condition, in its original packaging (wheels sold without tires cannot have had tires mounted on them and wheels sold by us with tires mounted on them cannot have had been driven on and tires must still have the manufacturer's labels on them). PRODUCT AVAILABILITY Most items we offer are either in stock or are readily available from our local suppliers (manufacturers/ warehouse distributors) (unless noted otherwise in an item page) and should ship in just a few days. If you shopped for wheels and tires at other online wheel stores you would certainly have noticed that many of them offer literally hundreds of different wheel and tire brands and styles. What most of these companies do is simply reproduce every wheel and tire catalog that there is out there and publish all the items in their websites but often times they neither have the product in stock nor they can get them from the manufacturer or a distributor. The result is that a good majority of their orders are just not shippable. Our company policy is to only offer products from reputable wheel and tire companies that are partnering with us to make your selection really obtainable and shippable in a timely manner. In the event that the wheels or tires you ordered are not readily available to ship, we will contact you immediately with an ETA and you may elect to keep your order and let us charge your credit card and ship you the items as soon as they become available or to cancel your order anytime (without any sort of cancellation fees). WARRANTY: All products we sell come with full manufacturer’s warranty, typically one year on the finish and lifetime structural for wheels and limited manufacturer’s warranty for tires. Warranty claim excludes all freight costs and is limited to product repair, replacement or store credit. Shipping costs: If you return product for a refund, exchange or warranty claim, you will be responsible for all shipping costs both ways, (from us to you and back to us) or vice versa. The free shipping offer described above in this page only applies for products kept by customers and not returned to us for any reason. EXAMPLES: Scenario #1: you buy products from us and we ship what you ordered and everything is fine and you keep the wheels/tires to enjoy: you don’t pay any shipping charges. Scenario #2: you order product from us, we approve your order including product/vehicle application, ship to you and then you change your mind and decide to return product under our RETURN POLICY terms for money back or exchange: then the Free Shipping offer will not apply. You will be charged actual shipping costs (per current published FedEx ground rates) to cover the original shipping cost incurred by us when delivering the product to you and you will also have to arrange and pay to return product to us under the RETURN POLICY terms. Scenario # 3: product sent to you is wrong, we will gladly replace it and you will not be charged any shipping cost. Scenario #4: we send you the right product and under the terms of the manufacturer’s warranty the product shows a manufacturing defect and you need to send it back for warranty claim: you will have to pay to ship item to us so we can forward it to the respective manufacturer). RETURN POLICY: Returns are OK within 7 days. Items must be in perfect and original condition including entire packaging material to qualify for return. Money back will be given to buyer after item is returned and found to be in good order (money back excludes all shipping costs including our actual original shipping cost from our place of business to you) Buyer must obtain a RGA (Return Goods Authorization) number by contacting us via email prior to returning any item to us. Full instructions will be given to buyer in regards to shipping item back to us. Shipping costs: If you return product for a refund, exchange or warranty claim, you will be responsible for all shipping costs both ways, (from us to you and back to us) or vice versa. The free shipping offer described above in this page only applies for products kept by customers and not returned to us for any reason. EXAMPLES: Scenario #1: you buy products from us and we ship what you ordered and everything is fine and you keep the wheels/tires to enjoy: you don’t pay any shipping charges. Scenario #2: you order product from us, we approve your order including product/vehicle application, ship to you and then you change your mind and decide to return product under our RETURN POLICY terms for money back or exchange: then the Free Shipping offer will not apply. You will be charged actual shipping costs (per current published FedEx ground rates) to cover the original shipping cost incurred by us when delivering the product to you and you will also have to arrange and pay to return product to us under the RETURN POLICY terms. Scenario # 3: product sent to you is wrong, we will gladly replace it and you will not be charged any shipping cost. Scenario #4: we send you the right product and under the terms of the manufacturer’s warranty the product shows a manufacturing defect and you need to send it back for warranty claim: you will have to pay to ship item to us so we can forward it to the respective manufacturer). TERMS OF USE/DISCLAIMER: Use of this product is voluntary and the user accepts all responsibility for correct use and installation. The user must verify with the vehicle manufacturer and wheel manufacturer the correct lug nut thread size, length and shape of seat (cone, radius or flat seat) before installing lug nuts/wheel locks. Use of the wrong size or type of lug nut/wheel lock will damage the receiving threads and may cause failure or loss of the wheel which may result in serious injury. The use of spacers may change wheel and vehicle manufacturer specifications; use of any spacer is voluntary by the customer. The Manufacturer and the retailer make no guarantees, expressed or implied regarding load or safety of specifications of spacers, lug bolts, lug studs, or any non-factory parts. The user agrees by installing the items that the manufacturer and the retailer are not liable for any damages or injuries that may occur from the use of parts. The manufacturer and the retailer are not responsible for clearance problems with hubcaps, camber kits, coil-over kits or wheel covers. Please refer to manufacturer's warranty for post sales support. Follow tire manufacturers instructions with regard to tire size, correct lug nuts or bolts, studs, valve stems, balancing weights, and torque specs and load capabilities. We recommend professional installation if you do not have the experience or knowledge to do so. By bidding you agree you have read and understand these terms. |